We strive to make your shopping experience as seamless and enjoyable as possible. If you're not 100% satisfied, we're here to help. Please review the following details to ensure you're fully informed.
General Items:
We understand the importance of privacy and hygiene when selecting intimate apparel. Therefore, our underwear, bodysuits, and lingerie are final sale unless there are quality issues. We kindly ask that you choose your items carefully. For other regular-priced items, if you're not completely satisfied, please contact our customer service within 30 days of purchase for an exchange or refund.
Custom Items:
Due to the unique nature of custom-made items, we regret to inform you that we cannot accept returns or exchanges. Additionally, custom orders are non-cancellable once confirmed.
Promotional Items:
All items purchased at a special promotion, discount, or sale price are considered final sales and are not eligible for a refund.
Damaged or Defective:
If your item arrives damaged or defective, please reach out to our customer service team at love@comingcoming.shop. We are committed to resolving any issues you may have as quickly as possible.
Refund Process:
Once your return request is approved, you can choose to receive store credit for future purchases or a refund to your original payment method. Please allow 10-15 business days for the refund process. Please note that original shipping fees and service charges are non-refundable.
